Customer Portfolio Management
Understand the pillars of growth on your customer file
6 Strategic Portfolios – New, Reactivated, Stable Base, Growing Base, Declining Base, Defected Base. Focus your marketing operations and investments to drive portfolio growth.
Customer Analytics for the 3 Keys to Growth: Lift | Shift | Retain
SImple strategy. Simple focus. Simple growth.
The marketing toolkit today is rife with technology. But the best strategy is not SMS/TXT or email, but identifying the types of customers in your file and determining the best path to growth. This requires the of customer analytics to identify opportunities, understand customers and buying behaviors and capture growth.
- 65% of retail growth comes from existing customers.
- 20% of existing customers are 70% of retail sales.
Knowing these metrics for your e-commerce or omni-commerce business is the first step to understanding the sources of growth.
Tracking Migration
You Have Never Seen Customers Analytics Like This
Let the customers speak to you through their buying behaviors. No more seeing what you want to see. See how they buy and what they buy and the path to growth appears.
Tracking Migration is an interactive tool with drill down insights and the ability to select customers for up-sell and cross-sell campaigns. Extend customer relationships by increasing the depths of categories they shop and buy and understand the price points the customers respond to and how to improve basket behaviors.
Understand the Levers of the Shopping Cart
Key Measures: Units, items and price
The three levers of shopping carts are the foundation of all marketing offers – add more items, add new items, change the price. Understanding the Average Order Value (AOV) at a customer segment level is an insight into buying behaviors and discretional income.
Aggregate Data is the start of the story
...but the Devil is in the Details
A Simple Segmentation shows Spending Density
And a Simple Drill Down Shows the Best of the Best
Customer Analytics to Fuel Your Growth
We offer a selection of 40 different analyses that help you quickly segment your customers, select them into a campaign or score them and send them to CRM or a marketing automation platform.
Campaigns
- Incremental Analysis
- Best at Win At Incrementals
- RFM(X) Incrementals
- Campaign Cannibalization
- Campaign Cannibalization
- Sales Velocity
- Flash Sale Incrementals
- Reactivation Incrementals
- Multi Touch Incrementals
- Clearance Profit Incrementals
Products
- Category Indexing
- Customer Driven Bundles
- Cross-Sell Bundle Analysis
- Up-Sell Pricing Analysis
- Market Basket Composition
- Product Indexing by Quintile
- Product Entry Forecasting
- Product Velocity by Quintile
- Product Customer Margin
- Product Category Indexing
Customers
- Key Measure Reporting
- Tracking Migration
- LTV Forecasting
- Cumulative Metrics
- Store of Loyalty
- Multichannel Buyers
- Response Indexing
- Spend Indexing
- Chanel Preference Analysis
- Abandoned Cart Losses
Offers
- BOGO Incrementals
- Discout Type Indexing
- Offer Forecasting
- Bounceback Incrementals
- Shipping Type Indexing
- Cross Category Offer Analysis
- Real Cash Flow from Offers
- A/B Testing Offer Incrementals
- Offer Indexing by Quintile
- Abandoned Cart Offer Analysis